POLICIES & LEGAL
The Fine Print.
Privacy, purchases, and a few important things worth knowing.
Privacy Policy
YOUR INFORMATION MATTERS.
This Privacy Policy explains how Marques Cook Creative collects, uses, and protects information when you visit our website, make a purchase, contact us, or subscribe to our content.
Information We Collect
Depending on how you interact with this website, we may collect your name, email address, billing and order details, messages you send us, and information needed to fulfill purchases and respond to inquiries. We may also receive device, browser, and site-usage information through cookies and analytics tools. Payment information is processed by our payment providers; we do not intend to store complete card details on our website.
How We Use Your Information
To process purchases and deliver digital products.
To send order confirmations, important service communications, and customer support replies.
To send newsletters or creative updates when you have subscribed; you may unsubscribe using the link in a marketing email.
To operate, secure, maintain, and improve the website and customer experience.
Terms & Conditions
A FEW GROUND RULES.
These Terms & Conditions govern your use of the Marques Cook Creative website and any digital products, resources, or services offered here. By using the website or placing an order, you agree to these terms, to the extent permitted by applicable law.
Use of Our Website
You agree to use this website for lawful purposes and not to interfere with its operation, access, security, or other visitors’ enjoyment of the site.
Intellectual Property
Unless otherwise indicated, the writing, poetry, digital publications, imagery, branding, and other original material published here are owned by Marques Cook or used with permission. Purchasing a digital publication grants you a limited, nonexclusive, nontransferable license for personal use. It does not transfer copyright or authorize unauthorized copying, redistribution, resale, commercial exploitation, or public posting of the file.
Product Descriptions and Orders
We work to describe digital products accurately. Prices, availability, and descriptions may change before an order is placed. If an order cannot be fulfilled or has been processed incorrectly, we will contact you to resolve the issue or provide an appropriate refund.
Outside Links and Service Availability
The site may link to third-party services that are governed by their own terms and privacy practices. We do not promise uninterrupted access to the website, although we aim to resolve technical issues promptly.
Changes to These Terms
We may revise these terms and post an updated effective date. Changes will apply prospectively where required by law. If you have questions about a purchase, contact us using the details below.
Refund & Digital Delivery Policy
DIGITAL PRODUCTS, MADE SIMPLE.
We want you to have a smooth, positive experience. This policy explains how purchases, downloads, and refunds work for digital products from Marques Cook Creative.
Digital Delivery
Digital products, such as PDFs, poetry collections, templates, or guides, are delivered electronically using the delivery method shown at checkout, typically a download link or email. Please provide an accurate email address and save your purchase confirmation.
Important Note: Digital Sales
Because a digital file cannot ordinarily be returned after access is provided, purchases of downloadable digital products are generally final once access has been provided. We do not ordinarily provide a refund for a change of mind after digital delivery. This policy does not limit any rights provided by applicable law.
When We Can Help or Refund
Your download link fails or the file is defective, and we cannot resolve the issue or provide a working replacement.
You receive the wrong digital product and we cannot correct the order.
You are charged more than once for the same purchase.
A refund or other remedy is required by applicable law.
How to Request Assistance
Use the Contact & Support details below and include your order number, purchase email, and a short description of the problem. We will review the issue and work toward a reasonable resolution.
Contact & Support
WE’RE HERE TO HELP.
If you have questions about these policies, a purchase, or a digital download, we would love to hear from you.
Digital Delivery
For all policy-related questions, order support, or general inquiries, please reach out via the contact form below.